Securing your social media channels – advice to businesses

Our partners from the West Midlands Cyber Resilience Centre are urging businesses to protect their social media accounts from hackers.

Did you know that there are 3.5 billion users of social media and over 60 billion WhatsApp and Facebook Messenger messages sent each day? Are you aware that each day there are 500 million people using Instagram Stories and 95 million photos uploaded to Instagram each day?

These figures give a snapshot of just how busy social media channels are, whether these are used for personal, business or educational purposes. There are many positives to using social media, but unfortunately they are also an easy target for hackers and the cyber-criminal world.

With 81% of small and medium businesses using at least one social platform to stay connected with their customers, it’s essential that business owners take the necessary steps to protect themselves and their customers from cyber-attacks.

According to UK Finance, the prevalence of scams beginning on social media increased significantly in 2021, with social media becoming the most profitable way for scammers to operate. This provides cybercriminals with unlimited opportunities to exploit victims through the likes of Instagram, Twitter and Facebook.

How can I protect myself and my business and keep my accounts secure?

  • When did you last update your password? Make sure you are using a strong and separate password to protect your email – Don’t use the same password on multiple accounts! Make sure that you’re protecting your other important accounts, such as banking or social media.
  • Always enable two-factor authentication (2FA). It really simple to set up and will help you to stop hackers from getting into your online accounts, even if they find your password.
  • Be wary of messages which ask for your login details or authentication codes. Despite some messages appearing genuine or claiming to be from someone you know.
  • Use online support or help pages. If you can’t access your account, you’ll often find information about how to recover your account.
  • Always report suspicious emails you have received. Please forward scam emails to and suspicious texts you have received but not acted upon to 7726

If you think you’ve become victim to a cyber-attack:

  • If you lose access to your account or a hacker has taken control, please follow the NCSC’s guidance on how to recover a compromised account.
  • If you receive a demand for money, do not pay the suspect so you can regain access to your account. It’s likely that the suspect will demand more money instead of giving you control of your account back.
  • If you have paid any money, contact your bank immediately and report it to Action Fraud online or call 0300 123 2040 as soon as possible.

The Cyber Resilience Centre for the West Midlands exists to support sole traders, micro-businesses and SMEs across the region. They offer free membership which will inform you of the current threats gathered by policing intelligence, as well as providing simple steps to take to reduce your vulnerability to an attack. They also offer an opportunity to speak to their Head of Cyber and Innovation regarding your cyber security and concerns.

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